Refund policy
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
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Unused
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In their original packaging
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In the same condition that you received them
Because Puff Clean products are hygiene items, we cannot accept returns on products that have been used or opened.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: puffcleanshop@gmail.com
Please include:
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Your order number
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Photos of the item
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A brief description of the issue
We’ll review the issue and arrange a replacement or refund if appropriate.
Refunds
Once we receive and inspect the returned item, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Shipping fees from the original order are non-refundable.
How to Start a Return
To request a return, contact us at:
Please include your order number and reason for the return.