Shipping policy

Order Processing

Orders are typically processed within 1–2 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations

We currently ship to Canada and the United States.

Shipping Rates & Delivery Times

Canada

Standard shipping is available across Canada. Delivery typically takes 3–10 business days, depending on the destination and postal service conditions.

United States

Standard shipping to the United States typically takes 5–12 business days after the order has been processed.

Shipping times may vary due to postal service delays, customs processing, weather conditions, or other factors outside of our control.

Order Tracking

Most orders are shipped using standard untracked postal services to keep shipping costs low for customers. Tracking may not be available for every shipment.

Incorrect Addresses

Please ensure that your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrectly provided addresses.

Lost or Delayed Packages

If your order does not arrive within the estimated delivery window, please contact us and we will do our best to assist. While postal delays can occasionally occur, we will work with you to resolve any delivery issues.

Contact

If you have questions about your order or shipping, please contact us at:
puffcleanshop@gmail.com